Terms & Conditions

from 15.11.2016

Pieni Suklaatehdas Porvoo(VAT-number 1969043-5) sells products to 18+ years old individuals and companies to Finland and EU. Our product prices include value added tax (VAT). We hold the right to change product and shipping prices.
Company information:
Pieni Suklaatehdas Porvoo (VAT-number 1969043-5)
Kirkkotori 1
06100 Porvoo
FINLAND

Ordering
Products are ordered in the webshop by moving the products into the shopping cart. When you order from our webshop, you are expected to be familiar with our current terms and conditions.
You will receive confirmation of your order to your email address.

Paying/Payment methods
When ordering, shipping costs are automatically calculated to your order, and you pay shipping costs with your order.

Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
Shipment time
If we receive your order on Monday before 12 p.m., it will be delivered in same weeks delivery. We do not ship Thursday-Sunday. We are not responsible for damage to goods caused by inclimate weather or delivery services. During the rush times like Christmas, our delivery time may stretch longer, even up to over a week. During rush times you can ask us for an estimate for the shipment time.

Shipment and shipment costs
You can view the shipment costs of your order when you select the shipment method at checkout. We mainly deliver our orders in a package or as a letter form.

In Finland:
Delivery by Posti or Matkahuolto 5.00€(incl. VAT 24%) Delivery to closest postoffice or Matkahuolto.

Free shipping: Free delivery for orders over 20€.

Nordic countries(Sweden, Norway, Denmark, Iceland):
Shipment costs 5.00€. Free delivery for orders over 20€.

Rest of the Europe:
Shipping costs 10.00€. Free delivery for orders over 20€.

Shipment costs incl. shipment and packaging costs.

About chocolate
There is a Best Before date in every product. Chocolate is best in room temperature, and we recommend +14-+20 C. Keep your chocolate away from strong smells, flavors and light.

Returns
You are allowed to return the goods if they are unopened and in original condition but you are required to pay for the shipment back to us. If you want to return goods, please contact our customer service at pieni(at)suklaatehdas.com.

Receiving damaged merchandise
If you somehow receive a damaged merchandise, please contact Pieni Suklaatehdas customer service pieni(at)suklaatehdas.com as soon as possible to report the damage. Please note: the transportation company will require inspection of the packaging and contents. Therefore, all original packaging must be held for inspection. Detailed digital photographs showing the box, packaging materials and said-damage may be acceptable as evidence for claim purposes.

Other
All customer information are handled reliably with care. Contact information given while making your order are not disclosed to any third party. We keep you contact details only to carry out your order and for resolving issues related to that order. If you choose to subscribe to a our newsletter, you will receive an occasional newsletter to your email.